Shipping & Returns

Shipping

Crooked River Provisions is currently accepting preorders for pantry goods and select provisions. Our first production run begins [PRODUCTION START DATE]. Preorder items will be made, packed, and shipped in the order they are received as production is completed.

Once your order is on its way, you’ll receive a shipping confirmation email with tracking information.

Pantry Goods & Preorders

Because many of our pantry goods are produced in small batches, preorder fulfillment may take a little longer than a standard ready-to-ship order. We’ll always share the expected production timing on the product page and during checkout whenever possible.

If your order includes both preorder pantry goods and ready-to-ship home goods, items may arrive in separate packages and on different schedules.

Home Goods

Select home goods are made to order and shipped directly from our production partners. These items are generally able to begin processing right away and may ship separately from pantry goods or other preorder items.

Estimated production and delivery timing may vary by item, destination, and seasonal order volume. Please refer to the individual product page for the most current details.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your order, delivery address, and selected shipping method. Delivery estimates begin once an order has shipped and do not include production or processing time.

At this time, we only ship within Ohio. We are not responsible for delays caused by carriers, severe weather, incorrect addresses, or circumstances outside our control.

Local Pickup

Local pickup may be available for select orders. When offered, you can choose local pickup at checkout and will receive an email when your order is ready.

Please wait for your pickup confirmation before arriving. Pickup details, including location and timing, will be included in that email.

Returns & Replacements

Because our pantry goods are food products, we are unable to accept returns or exchanges on opened, used, or perishable items.

We want every order to arrive in good condition. If an item arrives damaged, incorrect, or with a quality concern, please contact us within [5–7 days] of delivery. Include your order number and a clear photo of the item and packaging so we can make it right.

For eligible non-food home goods, return requests must be submitted within [14–30 days] of delivery. To be eligible for return, items must be unused, in original condition, and returned with original packaging where applicable.

Made-to-order, personalized, final-sale, and clearance items may not be eligible for return unless they arrive damaged or incorrect.

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Original shipping charges are non-refundable, and customers are responsible for return shipping unless an item arrived damaged, defective, or incorrect.

Questions?

We’re a small business, and we appreciate your patience as we prepare each order with care. For help with an order, shipping question, or return request, contact us via this form.